TERMS AND CONDITIONS

Delivery

We have partnered with Cake Hero to complete deliveries on our behalf, covering 650+ suburbs across the Sydney metro. Delivery takes place every Saturday and Sunday between 10am to 5pm on the day selected (On busier days, they may be delivered by 6pm. We are unable to specify an exact time for delivery. The delivery fee is payable in addition to the cost of your order and will be populated at check-out.

 

Daughterofabaker.com recommends you use a business address if there is a chance the recipient is not likely to be home.

 

Daughterofabaker.com requests that the recipient be available to receive the delivery on the day of delivery. If no one is available to accept the delivery, then the box will be left outside the residence.

 

Unattended Deliveries

Due to the sheer volume of deliveries, Daughterofabaker.com and its agents are not always in a position to contact gift-recipients and/or other parties by phone if/when the requested delivery location is unattended and/or to obtain further delivery instructions. It is important the customer provides clear and accurate delivery instructions when placing their order.

 

Daughterofabaker.com retains records for proof of delivery, and remains exempt from any liability or responsibility for loss or damage arising as a result of parcels being left safely and securely at unattended premises and/or due to an incident arising from 'returned, melted, infested or undelivered' products.

 

Wrong Address

Should the delivery address supplied by the customer be incorrect or insufficient details provided, Daughterofabaker.com cannot accept any responsibility for any loss experienced. It is the obligation of the customer to supply accurate details at the time of order.

 

When supplied with an incorrect address, the box will be re-directed to Daughterofabaker.com and disposed of as products no longer remain fresh. It is a commitment by Daughterofabaker.com that all products be delivered at the highest quality and a decision will be made to dispose of re-directed products, once returned, at the discretion of Daughterofabaker.com.

 

Re-delivery on the same day will not always be guaranteed. In the case of a wrong or non-complete delivery address, it is the customer’s responsibility to decide on whether they would like to purchase another box and have it delivered to the correct address on a different day.

 

In the case of a wrong or non-complete delivery address, the customer will lose the monies spent on both the product and delivery.

 

Delivery Schedule

Whilst every effort is made to adhere to the above delivery schedule, we use external couriers for all our deliveries, and occasionally situations arise which are out of our control resulting in slight delays in the above time frames. We cannot accept responsibility for these unfortunate events, but assure you that every effort is made to ensure your goods arrive on time.

 

Cancellation Policy

Once placed, orders cannot be cancelled. However, we allow the delivery date to be deferred to a later date. Only 1 date deferral is permitted. A request to defer the delivery date must be emailed to dob.enquiry@gmail.com 48 hours prior to the scheduled delivery date. If a deferral request is received at less than 48 hours, cancellation is void.

 

Orders that are already prepared, dispatched or in transit cannot be cancelled or refunded.

 

We do not offer cash refunds under any circumstances. Store credit may be issued.